Increase User Satisfaction

Concur’s automated and easy-to-use expense reporting solution makes creating and submitting expense reports simple and quick for employees, resulting in rapid employee adoption. An intuitive, user-friendly online interface, allows employees to quickly create their expense reports, and management to easily review, approve, process and audit expense reports. Concur provides organizations with an automated Employee Spend Management process that users want to use, which is why organizations using Concur Expense see an immediate high user adoption rate.

Corporate credit data is automatically imported by Concur Expense and pre-populated into the employee’s expense report. This means employees spend almost no time entering data, resulting in a much more pleasant expense reporting experience. And since the expense reporting process now becomes easy and painless, employees submit their expense faster and get reimbursed more quickly, increasing their satisfaction and productivity.

With Concur’s exclusive e-receipts, business travelers can skip the hotel checkout line, drop off their rental car without an attendant and come home to an expense report that has automatically loaded e-receipts from participating suppliers directly into the report. Employees no longer have to manage their paper receipts from business travel and upon arriving home their expense report is virtually complete.

Automated expense reporting solutions reduce the expense reimbursement cycle time by two thirds.* With Concur Expense, employees are reimbursed within a matter of days, rather than weeks or months. The speed of reimbursement greatly increases user satisfaction, as employees don’t have to wait long periods of time for a check to be cut. Not only do employees get paid quickly, but they also have visibility into the entire expense reporting process. With Concur Expense’s on-demand solution, employees can see when their expense report has been approved and when they will be reimbursed.

Concur Expense takes the guesswork out of the reimbursement process for employees, which makes the expense reporting process simple and painless on an organization’s back office staff. Because Concur Expense is on-demand, back office staff no longer need to answer administrative questions from employees about approvals and reimbursements. Instead, employees can see this information online, anytime. Not only does this increase back office staff satisfaction, but it also allows them to focus on more strategic tasks.

With unmatched global functionality Concur gives expense filers the option to enter rates or values in whichever way is most suitable for them, and stores fixed conversion rates within the application and enters them automatically, making it easier than ever for expense reports to be created after international travel. Concur Expense stores all the information your employees need to easily submit expense reports in different languages, currencies and taxes. The expense reporting process is less complicated and much easier to manage, and as a result, user satisfaction is higher than ever.

To learn more about how Concur Expense can improve user satisfaction in your Employee Spend Management process, contact a Concur representative today.

* Aberdeen Group